Refund and Returns Policy

Refund Policy for dayouts.lk

1. General Refund Policy
At dayouts.lk, we strive to provide excellent service and ensure customer satisfaction. However, we understand that there may be situations where a refund is necessary. Please read our refund policy carefully to understand your rights and obligations.

2. Eligibility for Refunds
Refunds are available under the following circumstances:

Customer Cancellation: Refunds will be provided if a booking or service is cancelled within the cancellation period specified in the booking terms.
Service Unavailability: If a booked service is unavailable or cannot be provided due to reasons beyond our control.
Service Disruption: In the event of unforeseen circumstances or disruptions that prevent us from fulfilling the booking.

3. Non-Refundable Items
The following items are non-refundable:

Last-minute cancellations (within 24 hours of the scheduled service)
No-shows or failure to use the booked service
Any bookings or services explicitly marked as non-refundable at the time of purchase.

4. Refund Request Process
To request a refund, please follow these steps:

Contact our customer support team at [email] or [phone number] with your booking details and reason for the refund request.
Provide any necessary documentation or evidence to support your refund request.
Our team will review your request and notify you of the refund decision within [number of days] business days.

5. Refund Processing Time

Approved refunds will be processed within [number of days] business days.
Refunds will be issued using the same payment method used for the original transaction.
Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

6. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:

Email: info@dayouts.lk
Phone: +94 76 919 5707

7. Changes to Refund Policy
dayouts.lk reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.